Frequently Asked Questions

1. How can I contact Nextik?

You can contact us anytime by email at shop@nextik.ca. We aim to respond within 24–48 business hours.

2. How long does shipping take?

Shipping times may vary depending on your location. Orders are typically processed within 1–3 business days, and delivery usually takes 5–15 business days depending on the destination.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

4. Do you offer returns or refunds?

Yes, we offer a return/refund policy. If there is an issue with your order, please contact us at shop@nextik.ca and we will do our best to assist you.

5. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible at shop@nextik.ca. We cannot guarantee changes once an order has been processed.

6. What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery at shop@nextik.ca with your order number and clear photos of the issue.

7. Do you ship internationally?

We may ship to multiple countries depending on product availability and delivery options. Shipping availability will be shown at checkout.

8. Is it safe to shop on Nextik?

Yes, we use secure checkout methods to help protect your payment and personal information.

9. What payment methods do you accept?

We accept secure payment methods available at checkout. These may include major credit/debit cards and other trusted payment options.

10. I entered the wrong shipping address. What should I do?

Please email us immediately at shop@nextik.ca. If your order has not yet been processed, we may be able to update the address.